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TERMS & CONDITIONS
RESERVATION & CANCELLATION TERMS & CONDITIONS
All our reservations are subject to availability and we trust that reservations and our policies will be respected by our guests.
As stated during the reservation process, credit card details are required to finalise and secure all reservations at austa for up to 6 people. No deposit is taken at the time of booking but in the case of a late cancellation or no-show, a fee of €30 per person will be charged. For group bookings of 7 or more, credit card details are also required to finalise and secure the reservation and a €35 per person deposit is taken at the time of booking which will be retained in case of a cancellation or no show.
Written cancellations must be made more than 12 hours in advance of the booking time by email to eat@austa.pt or our system will automatically activate the cancellation charge outlined in our terms and conditions below.
One of our team will contact you by Whatsapp or phone, the day before or the day of, to confirm your reservation - please note we do not hold tables for unconfirmed reservations.
Please contact us if you are running late, and note we can only hold your table for 15 minutes from your reservation time, after this time we reserve the right to give your table away. This rule applies to all members of the party.
RESERVATION AMENDMENTS & CHANGES
We understand that sometimes plans change and you may need to make changes to your reservation, however we ask that you please do with as much advance notice as possible. If you would like to change any detail of your reservation, the best way is to email us at eat@austa.pt. You can also Whatsapp us or call us on Tuesday 11am - 4pm and Wednesday to Saturday 3pm - 11pm.
ALLERGIES & DIETARY REQUIREMENTS
Please let us know of any special requirements, restrictions or allergies you may have either on your booking, or by following up with an email, Whatsapp or call - and we will endeavour to accommodate your request whenever possible.
We are unable to guarantee that traces of some ingredients are not present in our dishes due to cross contamination in our kitchen, however, for more information please get in touch with us.
GUEST POLICY
We can happily accommodate disabled guests at austa and offer both access and facilities for this purpose.
We welcome babes in arms and children over the age of 7 for dinner. We do not have a childrens menu and our dishes cannot be amended to suit younger diners, however if they fit into our allocated cateogories and are flexible eaters, we would love to have them with us.
By making a reservation at austa you are agreeing to all our our Reservation Terms & Cancellation Conditions, our Allergy and Dietary Requirement Conditions and our Guest Policy.
